Privacy Policy

clev.lucogroup.com.my website is owned by Luco Group Sdn Bhd, which is a data controller of your personal data.

LUCO Group Sdn Bhd (CLEV)

Last Updated: 23rd April 2025

1. Introduction

LUCO Group Sdn Bhd ("we," "our," or "us"), operating under the brand name CLEV, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We adhere to the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws. By accessing our website or using our CLEV products and services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Contact Information: Name, address, email address, telephone number
Identity Information: NRIC, passport number (where legally required for contracts)
Financial Information: Payment details, bank account information
Property Information: Address and details of the property where CLEV awnings will be installed
Communications: Records of your communications with us

2.2 Non-Personal Information

We may also collect non-personal information, including:

Technical Information: IP address, browser type, device information, operating system
Usage Information: Pages visited, time spent on our website, links clicked
Location Information: General location derived from IP address

3. How We Collect Information

We collect information through:

Direct Interactions: When you fill out forms, correspond with us, sign contracts, or make payments for CLEV products
Automated Technologies: When you navigate our website, through cookies and similar technologies
Third Parties: Business partners, subcontractors, payment providers

4. Use of Your Information

We use your information for the following purposes:

4.1 Contractual Necessity

Processing and fulfilling your orders for CLEV products
Providing quotations and arranging installations
Processing payments and managing accounts
Communicating with you about your order or services

4.2 Legitimate Interests

Improving our CLEV products and services
Personalizing your experience with us
Administrative and internal operations
Ensuring the security of our website and services

4.3 Legal Compliance

Complying with legal obligations
Responding to legal requests and preventing harm

4.4 With Your Consent

Sending promotional communications about CLEV products
Conducting surveys or market research
Sharing information with specified third parties

5. Disclosure of Your Information

We may share your personal information with:

5.1 Service Providers

Installation contractors and subcontractors for CLEV products
Payment processors
IT service providers
Professional advisers (lawyers, accountants, etc.)

5.2 Business Partners

Suppliers and manufacturers of CLEV products
Delivery and logistics companies

5.3 Legal Requirements

Regulatory authorities
Government bodies
Law enforcement agencies
Courts and tribunals

We require all third parties to respect the security of your personal information and treat it in accordance with the law.

6. Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, alteration, or disclosure. These measures include:

Encryption of sensitive data
Secure password protocols
Regular security assessments
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Satisfying legal, accounting, or reporting requirements
Resolving disputes
Enforcing our agreements

Inactive customer accounts and related personal information will be retained for up to 7 years from the last interaction or transaction, after which they will be securely deleted or anonymized.

8. Your Rights

Under applicable data protection laws, you have the right to:

Access: Request access to your personal information
Correction: Request correction of inaccurate personal information
Erasure: Request deletion of your personal information
Restriction: Request restriction of processing of your personal information
Data Portability: Request the transfer of your personal information
Objection: Object to processing of your personal information
Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the details provided in Section 12.

9. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when browsing and allows us to improve our website.

9.1 Types of Cookies We Use

Necessary Cookies: Required for the website to function properly
Preference Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver advertisements relevant to you

9.2 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

10. Children's Privacy

Our CLEV products and services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

LUCO Group Sdn Bhd (CLEV)
32-A, Jalan Kolam Air 3,
Jalan Ipoh,
51200 Kuala Lumpur.
Email: enquiry@lucogroup.com.my
Phone: +60 12 253 0842

13. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia at:

Department of Personal Data Protection
Level 6, Kompleks Kementerian Komunikasi dan Multimedia
Lot 4G9, Persiaran Perdana, Presint 4
62100 Putrajaya, Malaysia
Email: pcpdp@pdp.gov.my
Phone: +603-8911 7901

14. Intellectual Property

The CLEV brand name, logo, and all related marks are trademarks of LUCO Group Sdn Bhd, protected under applicable intellectual property laws. Any unauthorized use of these trademarks is strictly prohibited.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.