Terms & Conditions
LUCO Group Sdn Bhd (CLEV)
Last Updated: 23rd April 2025
1. Introduction
Welcome to LUCO Group Sdn Bhd, operating under the brand name CLEV. These Terms & Conditions govern your use of our services, website, and any interactions with our company. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
2. Definitions
"Company", "we", "us", "our" refers to LUCO Group Sdn Bhd, a company registered under Malaysian law.
"CLEV" refers to the brand of awnings and related products manufactured, sold, and installed by LUCO Group Sdn Bhd.
"Customer", "you", "your" refers to the individual or entity purchasing our products or services.
"Services" refers to awning installation, repair, maintenance, and related services provided by LUCO Group Sdn Bhd under the CLEV brand.
"Products" refers to CLEV awnings, canopies, and related items sold by LUCO Group Sdn Bhd.
"Website" refers to the official website of LUCO Group Sdn Bhd and the CLEV brand.
3. Services & Products
3.1 Description
LUCO Group Sdn Bhd provides CLEV-branded awning installation, repair, and maintenance services, as well as the sale of related products. The exact scope of work will be detailed in a written quotation provided to you before commencement of any work.
3.2 Availability
All CLEV services and products are subject to availability. We reserve the right to discontinue any service or product without prior notice.
4. Quotations & Pricing
4.1 Quotations
All quotations provided by LUCO Group Sdn Bhd for CLEV products and services are valid for 30 days from the date of issuance unless otherwise specified. Quotations may be subject to site inspection and measurement.
4.2 Pricing
All prices quoted are in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to adjust prices due to factors beyond our control, such as material cost increases or regulatory changes.
5. Payment Terms
5.1 Deposit
A non-refundable deposit of 50% of the total quoted amount is required to confirm an order and commence work. The balance payment is due upon completion of installation or delivery of products.
5.2 Payment Methods
We accept payment via bank transfer, credit/debit cards, or other methods as specified by the Company.
5.3 Late Payment
Late payments may incur additional charges at a rate of 2% per month on the outstanding amount calculated on a daily basis. We reserve the right to suspend services until full payment is received.
6. Installation & Delivery
6.1 Timeline
Estimated timelines for installation or delivery will be provided in the quotation. These timelines are estimates only and may be affected by factors outside our control, including but not limited to weather conditions, material availability, and site accessibility.
6.2 Site Preparation
The customer is responsible for ensuring that the installation site is accessible, safe, and prepared according to our specifications. Additional charges may apply if extra work is required to prepare the site.
6.3 Access
You must provide safe and reasonable access to your property for our workers to carry out the installation or service. Failure to provide such access may result in delays and additional charges.
7. Warranties
7.1 Workmanship Warranty
LUCO Group Sdn Bhd provides a 1-year warranty on workmanship from the date of installation of CLEV products. This warranty covers defects in installation but does not cover damage caused by misuse, accidents, natural disasters, or normal wear and tear.
7.2 Product Warranty
CLEV products sold by LUCO Group Sdn Bhd carry the manufacturer's warranty. Terms and conditions of these warranties will be provided at the time of purchase.
7.3 Warranty Claims
All warranty claims must be submitted in writing to LUCO Group Sdn Bhd within the warranty period. We will assess the claim and take appropriate action in accordance with these terms.
8. Customer Responsibilities
8.1 Permits & Approvals
The customer is responsible for obtaining all necessary permits, approvals, or consents required for the installation of CLEV awnings, including but not limited to building permits and homeowner association approvals.
8.2 Information Accuracy
The customer is responsible for providing accurate information regarding measurements, site conditions, and requirements. LUCO Group Sdn Bhd will not be liable for issues arising from inaccurate information provided by the customer.
9. Cancellation & Termination
9.1 Cancellation by Customer
Cancellations must be made in writing. Cancellations made after the deposit payment may result in forfeiture of the deposit. Cancellations made after production or ordering of custom materials has begun may incur additional charges.
9.2 Termination by Company
LUCO Group Sdn Bhd reserves the right to terminate a contract if:
The customer breaches any terms of this agreement
The customer fails to make payment as agreed
Unforeseen circumstances make it impossible to complete the work
Safety concerns arise at the installation site
10. Limitation of Liability
10.1 Maximum Liability
The maximum liability of LUCO Group Sdn Bhd for any claim arising out of or in connection with our CLEV products or services shall not exceed the total amount paid by the customer for the specific product or service that is the subject of the claim.
10.2 Indirect Damages
LUCO Group Sdn Bhd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
10.3 Force Majeure
LUCO Group Sdn Bhd shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, or governmental actions.
11. Intellectual Property
All intellectual property rights, including trademarks, logos, designs, and content on our website, are owned by LUCO Group Sdn Bhd or our licensors. The CLEV brand name, logo, and all related marks are trademarks of LUCO Group Sdn Bhd. You may not use, reproduce, or distribute our intellectual property without our express written permission.
12. Governing Law & Dispute Resolution
12.1 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
12.2 Dispute Resolution
Any dispute arising out of or in connection with these Terms & Conditions shall be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Malaysia.
13. Amendments to Terms & Conditions
LUCO Group Sdn Bhd reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services after such changes constitutes acceptance of the modified terms.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
LUCO Group Sdn Bhd (CLEV)
32-A, Jalan Kolam Air 3,
Jalan Ipoh,
51200 Kuala Lumpur.
Email: enquiry@lucogroup.com.my
Phone: +60 12 253 0842
15. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.